Questions about our service? Clear answers.

Doc On Call provides private out-of-hours medical care and home doctor visits in Rome and Rimini, telemedicine throughout Italy and dedicated at-home paediatric visits in Rome.

Prescriptions and certificates are also available when appropriate, including driving medical certificates, INPS sickness certificates and Fit to Fly certificates. See All medical services.

Doc On Call home doctor visits are available in Rome and Rimini. Coverage of the specific address and doctor availability are confirmed by the team when the request is made.

Telemedicine is available throughout Italy.

Telemedicine is available throughout Italy. During the consultation, the doctor may assess the patient remotely and, when clinically and legally appropriate, issue prescriptions or certificates.

Home doctor visits are available in Rome and Rimini.

Requests can be submitted 24/7, every day of the year. Actual doctor availability, timing and the requested service are confirmed by the team.

Doc On Call is not an emergency service and does not replace 112.

Doc On Call arranges general medical home visits in Rimini and serviced Riviera locations for adults and children aged 4 and over, including at hotels and other accommodation, subject to address confirmation and doctor availability.

Check that the doctor is licensed and registered with the Italian Medical Board, that the responsible healthcare company is clearly identified, and that availability, fees and service limitations are explained before confirmation.

Doc On Call assigns selected doctors according to the reported concern.

Contact Doc On Call through the website, by telephone or on WhatsApp. Provide the Rimini address, patient age, main symptom, duration, current treatment and any warning signs. The team checks suitability and availability.

Call 112 if there is an immediate danger. A private home visit is not an emergency service.

Purchase the service online or contact the team. Provide the complete address, patient name and age, symptoms, duration, allergies, current medication and any recent reports.

The booking is confirmed after doctor availability and payment have been verified.

State that you are in Rimini and provide the address, patient age, main symptom, duration, current medication, allergies and any warning signs.

The team replies with availability, the applicable fee and instructions for completing the booking.

The team collects essential clinical information, checks that a private home visit is suitable and assigns an available doctor. The doctor attends the home or accommodation, performs a clinical assessment and provides the appropriate advice.

The service does not replace 112 or the emergency department.

Home visits may be arranged from Bellaria-Igea Marina through Rimini, Riccione and Misano Adriatico to Cattolica, extending towards Santarcangelo di Romagna. The team confirms coverage of the exact address and doctor availability before booking; not all addresses in the province are automatically covered.

Yes. A visit can be arranged in a hotel, B&B, residence or holiday apartment in Rimini.

Provide the property name, full address, room or apartment number and access instructions.

Timing depends on the hour, area, traffic, doctor availability and the reported condition. After receiving the address and clinical information, the team provides a realistic estimate.

If the expected wait is unsuitable, it recommends a more appropriate care pathway.

A home visit is suitable for conditions that can safely be assessed outside hospital. An emergency department can provide urgent tests, monitoring and hospital treatment.

Call 112 for severe chest pain, major breathing difficulty, loss of consciousness, signs of stroke or rapid deterioration.

Yes. Telemedicine is available in Rimini and throughout Italy for concerns suitable for remote assessment.

If the online consultation shows that a physical examination is needed, the team can check whether a home doctor is available in Rimini.

The doctor may prescribe treatment or issue relevant documentation and certificates only when supported by the clinical assessment and applicable rules.

A specific prescription or certificate cannot be guaranteed before the visit.

Requests can be submitted 24/7, every day of the year. Actual doctor availability in Rimini, arrival time and type of service must be confirmed by the team.

Call 112 in an emergency.

Check that the doctor is licensed and registered with the Italian Medical Board, that the responsible healthcare company is clearly identified, and that fees, availability and service limitations are explained before the visit.

Doc On Call uses selected doctors and provides care through The Health Guard S.r.l. – S.T.P.

Contact Doc On Call on +39 375 902 7719 or through WhatsApp. Provide the complete address, patient age, symptoms, duration and any warning signs. The team reviews the request and confirms availability.

Call 112 if there is an immediate danger: a private home visit is not an emergency service.

The team gathers the essential information, checks whether the service is suitable and assigns an available doctor. The doctor attends the home or accommodation, takes the medical history, performs a physical examination and provides clinical advice.

When appropriate, the doctor may issue prescriptions or certificates supported by the visit.

The service includes review of the request, assignment of an available doctor, attendance at the home or hotel and the resulting clinical advice.

It is not an ambulance service and does not replace the emergency department or 112.

A home visit is suitable for acute concerns that can safely be assessed outside hospital. An emergency department can provide immediate tests, monitoring, specialist review and admission.

Call 112 for severe chest pain, major breathing difficulty, loss of consciousness or neurological deficits.

When the situation is not an emergency, a home visit avoids travel and waiting rooms, allows assessment in the patient's environment, and can help older people, children, travellers and people with limited mobility.

It does not replace emergency care when urgent tests, monitoring or hospital treatment are required.

The fee depends on the type of visit, time, patient age and circumstances of the service. The applicable price is communicated before confirmation.

See the Fees page for current prices.

Timing depends on the area, traffic, time, doctor availability and clinical priority. After receiving the address and symptoms, Doc On Call provides a realistic estimate.

If the wait is unsuitable for the condition, the team recommends a more appropriate care pathway.

The home service covers Rome, particularly areas inside the Grande Raccordo Anulare, including the historic centre, Prati, Trastevere, EUR, San Giovanni, Monteverde, Nomentano, Tiburtina and many other districts.

The address is checked when the request is made. See Areas covered.

Doc On Call provides private home doctor visits in the EUR district. To check availability, send the address, patient age, main symptom and symptom duration through WhatsApp.

You can request a specialist home visit in Trastevere. The team checks the required discipline and professional availability; not every specialty is available 24/7.

For an acute concern, a private out-of-hours doctor visit may be proposed.

Doc On Call can arrange a home doctor visit for an older patient in Rome's Municipio I, including in hotels, care homes or private residences when access is permitted.

Provide information about medical conditions, current medication, allergies and any available vital signs.

Doc On Call can arrange home assessments and subsequent reassessments, but it does not replace continuous nursing care, permanent monitoring or emergency care.

The team reviews the needs of a vulnerable patient and may propose scheduled visits or the most suitable local care pathway.

Purchase the service online or contact the team by WhatsApp or telephone. Provide the complete address, patient name and age, main symptoms, duration, current treatment and any recent test results.

The booking is confirmed after availability and payment have been verified.

Open the Purchase Services page and select the service, or contact +39 375 902 7719.

The team checks whether telemedicine or a home visit is more appropriate and provides availability, the fee and instructions.

The message should include the patient's name and age, address, main symptom, duration, current medication, allergies and any warning signs.

The team may request additional information or documents and confirms the visit only after checking the doctor, time and payment.

Send the precise address, patient age, main symptom, time of onset, temperature and any available vital signs, medical conditions, allergies, current medication and recent reports.

Complete information reduces delays and helps the doctor assess suitability.

Yes. Doc On Call can provide a visit in a hotel, B&B, residence or holiday apartment in Rome.

Provide the property name, address, room or apartment number and access instructions.

No. The service is also available to travellers, non-residents and international patients. A valid identity document is required for identification and medical records.

An Italian health card or tax code is useful when available, particularly for certain Italian prescriptions or certificates.

Yes. Doc On Call telemedicine is available throughout Italy. The consultation takes place online with a doctor, usually within 30 minutes of confirmation, subject to availability and the clinical suitability of remote care.

After purchase, the team collects an identity document, Italian health card or tax code when available, and clinical information. The patient receives a video-call link, and the doctor takes the medical history and performs a remote assessment.

Prescriptions or certificates are issued only when clinically and legally appropriate.

Telemedicine provides timely medical advice without travel and can be useful for selected minor concerns, treatment questions, prescriptions and follow-up.

It is not suitable when a physical examination, immediate testing or emergency care is required.

Purchase the online medical consultation or contact the team. If the consultation shows that a physical examination is needed, Doc On Call can check whether a home doctor is available in Rome and explain the appropriate next step.

Telemedicine may be useful for non-severe symptoms, review of test results, treatment questions, selected prescription renewals and some certificates. The doctor decides case by case.

If remote assessment is insufficient, they recommend an in-person visit or suitable healthcare facility.

Doc On Call arranges at-home paediatric visits in central Rome, in private homes and accommodation.

Provide the child's age and weight, symptoms, temperature, duration, medication already given and precise address.

Book through the Doc On Call website or contact the team on WhatsApp. Rome's historic centre is within the service area; availability and timing are checked according to the hour, location and reported condition.

Availability varies by day and time. Doc On Call mainly provides private out-of-hours medicine, general and internal medicine, emergency medicine and paediatrics.

For a specific specialty, the team checks professional availability before confirmation.

The team includes doctors with experience in internal medicine, emergency departments, emergency medicine, anaesthesia and intensive care, paediatrics and other clinical areas.

The assigned doctor's experience and any requested specialty are checked according to the concern and availability.

A private home visit is a medical act and must be carried out by a professional who is licensed and registered with the Italian Medical Board. Medical history, assessment, documentation, prescriptions and certificates remain the doctor's responsibility.

The service must also comply with applicable healthcare, professional and data-protection rules.

Call 112 immediately for severe chest pain, major breathing difficulty, loss of consciousness, prolonged seizures, signs of stroke, major bleeding, serious trauma, severe allergic reaction or rapid deterioration.

They are licensed and selected doctors with different clinical backgrounds, including internal medicine, emergency departments, emergency medicine, intensive care and paediatrics.

See their profiles on the medical team page.

Yes, when supported by the clinical assessment and permitted under applicable rules. The doctor may prescribe treatment and issue relevant documentation or certificates.

A specific prescription or certificate cannot be guaranteed in advance before the visit.

Yes. The patient may send clinical updates or subsequent documents in line with the instructions received.

If the condition changes or worsens, the doctor may recommend reassessment, an in-person visit or attendance at a healthcare facility.