Check your policy terms
Ask your insurer whether the service is covered and if prior authorisation, contact with an assistance centre or a specific form is required.
Documentation support for reimbursement
Private care. Clear documentation.
Most travel and international health insurance policies use a pay-and-claim system: you pay for the service, receive the documents and claim reimbursement from your insurer.
Electronic invoice Digital report IT + EN Support after the visit
Electronic invoiceAlways issued digitally
Medical reportDigital or paper format
Italian + EnglishDigital version available
Available 24/7Every day of the year
How it works
Four steps, no ambiguity.
The exact process may vary between insurers. The pathway described here is the most common pay-and-claim process.
View medical fees →Contact Doc On Call
Tell us which service you need. We check availability and the fee, then explain the process before you confirm.
Attend the visit and receive your documents
After the service you receive an electronic invoice. You can choose a digital medical report in Italian with an English version, or a paper report in Italian.
Submit your reimbursement claim
Send the documents through the channel specified by your insurer, observing all deadlines, deductibles, limits and contractual requirements.
Documentation
What you receive after the visit.
Traceable documents and clear delivery methods, ready for submission to your insurer in accordance with your policy.
Electronic invoice
It is always issued digitally with the required tax information. Ask your insurer how it must be uploaded or submitted.
Digital formatMedical report
You can choose a digital report in Italian with an English version, or a paper medical report in Italian.
Digital IT + EN · Paper ITFurther support
If your insurer requests additional documents, we remain available to assess and provide them when relevant and available.
Post-visit supportBefore booking
Five questions to ask your insurer.
Covered serviceHome visit, telemedicine or medical certificate.
Prior authorisationWhether you must call the assistance centre first.
Deductible and limitYour out-of-pocket amount and reimbursement cap.
Required documentsInvoice, report, claim form or other attachments.
Deadline and channelWhen and how the claim must be submitted.
Medical services
Choose the service you need.
Before booking, ask your insurer whether the specific service is included in your coverage.
Private doctor at home
A doctor visits your home, hotel or office in Rome and Rimini.
Explore the service →Pediatric visit
Pediatric care at home, subject to availability.
Explore the service →Telemedicine
An online medical visit anywhere in Italy, with no travel required.
Explore the service →Purchase online
View available services and complete your request online.
Purchase a service →How does reimbursement work with health insurance?
The most common method is pay-and-claim: you pay for the service, receive the invoice and clinical documentation, and submit your claim according to your policy terms and deadlines.
Is reimbursement guaranteed?
No. Coverage, reimbursable amounts, deductibles, limits and authorisations depend exclusively on your policy and insurer. Check them before booking.
Does Doc On Call bill the insurance company directly?
The process described on this page is pay-and-claim: unless a different arrangement is expressly confirmed, the patient pays for the service and then claims reimbursement from the insurer.
Which documents will I receive?
You always receive an electronic invoice. For the medical report, you may choose a digital version in Italian with an English version, or a paper report in Italian.
Can I request additional documents after the visit?
Yes. Doc On Call remains available afterwards to assess any additional documents requested by the insurer, when relevant and available.
Can I use any health insurance policy?
You can submit the documents to your insurer, but acceptance and reimbursement depend on your policy terms. Ask in advance whether the specific service is covered and which documents are required.
Do you have health insurance and need a doctor?
Contact us now. We will check service availability and clearly explain which documents you will receive.