English-speaking doctors · Online in Italy · In person in Rome
Unfit to Fly Certificate in Italy
Unable to take your flight due to illness or injury? An English-speaking Italian doctor can assess your condition and, when justified, document your temporary inability to travel.
English-language consultation: €127
Check availability for an online visitSend your flight date and airline requirements before booking. Issuance depends on the medical assessment.
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Speak to a doctor without travelling to a clinic
If you are currently in Italy, you can request a video consultation from home or your accommodation. You need a device with a camera, a stable connection and a quiet place to speak.
The doctor reviews your symptoms and records, asks the necessary questions and assesses whether remote consultation is sufficient. If an examination in person or further tests are needed, you will be told. Home visits in Rome are subject to availability and a separate quote.
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Your online consultation: €127
A medical video consultation with an English-speaking Italian doctor, including review of the information provided and the agreed certificate if medically justified. The €2 revenue stamp is included.
The certificate can be written in English or Italian, as agreed before the consultation and according to the recipient’s requirements.
The fee covers the online consultation and the agreed certificate if clinically issuable. No follow-up included. Complex forms and in-person visits are assessed and priced before payment.
When your health changes your travel plans
If illness or injury prevents you from travelling, an Unfit to Fly assessment can help document the clinical situation. Tell the doctor when the symptoms began, when you are due to fly and what your airline or insurer has requested.
The medical certificate and a refund request are separate matters. The doctor documents what is clinically justified; the airline, travel provider or insurer decides whether a refund, voucher or change is available under its conditions.
Request an assessment while the problem is present
Contact the team promptly and keep relevant medical records. A consultation after a missed flight does not automatically allow a doctor to certify a past condition. The available evidence must be assessed.
How to request your certificate
- Send the airline, departure date and time, consultation language and any required form.
- The team checks availability, documents and whether online assessment is appropriate; an in-person visit may be necessary.
- Attend the medical consultation. The doctor decides whether the requested certificate can be issued.
- If issued, receive the signed PDF in the agreed language and submit it according to the airline’s or insurer’s instructions.
What to have ready
Have your identity document, flight details, relevant medical records and the airline’s or insurer’s complete form available for the consultation. Tell the team if you are currently in Italy and whether you need an English-language consultation.
Frequently asked questions
What is an Unfit to Fly certificate?
It documents a medical assessment of a condition that prevents the planned air journey. It is different from a Fit to Fly certificate, which concerns fitness to travel.
Will it guarantee a refund or flight change?
No. The airline, travel provider or insurer decides whether the documentation meets the contract and what reimbursement or changes may be available.
Can I request a certificate after missing my flight?
You can request an assessment, but the doctor cannot automatically certify a past condition. Available clinical evidence and the recipient’s requirements must be reviewed; issuance is not guaranteed.
Can it be issued online in English?
When remote assessment is appropriate and the necessary evidence is available, the doctor may issue the agreed document in English. The €127 fee includes the revenue stamp.
Can I have the consultation from a hotel in Italy?
Yes. You can request a video consultation from your accommodation in Italy. Tell the team where you are and use a quiet room with a stable internet connection.
What does the €127 fee include?
The online medical consultation, review of the information provided and the agreed certificate if clinically justified. The €2 revenue stamp is included. Follow-up is not included; complex forms or in-person visits are assessed and quoted beforehand.
Can I request a same-day appointment?
Send your flight date and time to the team. We will check the earliest available appointment. Same-day assessment and document delivery depend on availability, the clinical evaluation and the information required; they are not guaranteed.
What should I send before booking?
Your flight date, airline and any required medical form or instructions. Have identification and relevant medical records ready for the consultation. Sending the full form helps us check whether the request can be handled.
What happens if an online assessment is not enough?
The doctor may request further information, tests or an examination in person. A certificate is not automatically issued after a video call. The assessment determines what can be medically certified.
Can the certificate be written in English?
Tell the team the language and format required by the recipient before booking. The agreed certificate can be prepared in English when it can be clinically issued.
I am not sure whether I need Fit or Unfit to Fly. Can you help?
Yes. Send the instructions you received and explain whether you intend to travel or cannot travel for medical reasons. The team can clarify the appropriate request before arranging the medical assessment.
Looking for a different certificate? Fit to Fly →
Tell us when your flight departs
We will check availability and the documentation required before arranging your consultation.
Check availability before your flightMedical certificates are issued only when clinically justified. For a medical emergency, call 112. This service does not replace emergency care.
Check the airline’s current requirements
Forms and acceptance requirements vary. Consult the official instructions before booking.