Online · Certification
Medical Certificate
€127
Total amount of the SumUp checkout.
- Fast, valid, digital
- Guided online procedure
Secure online payments with SumUp
Online and at-home medical services, without unnecessary steps.
Check availability with the Doc On Call team, choose your service and complete payment online. Telemedicine throughout Italy and home visits in covered areas.
TelemedicineAvailable throughout Italy
24/7 assistanceEvery day of the year
SumUp checkoutPayment opens in a new tab
Full refundIf we cannot provide the service
Choose your service
Clear options, direct checkout
Each button opens the dedicated SumUp checkout, where the applicable total is shown. A mandatory €2 revenue stamp is applied to invoices as required by Italian law.
Have you received confirmation of availability?If not, please contact us before proceeding with payment.Check now
Online · Urgent care
Telemedicine – Urgent Medical Consultation
€127
Total amount of the SumUp checkout.
- Everywhere, safe, immediate
- Digital prescriptions when clinically appropriate
Online · Pediatrics
Telemedicine - Pediatric Visit
€182
Total amount of the SumUp checkout.
- Everywhere, safe, immediate
- Pediatric consultation available online
At home · Daytime
Pediatric Home Visit - Daytime Hours
€352
Total amount of the SumUp checkout.
- Specialists at your home
- Availability must be confirmed
At home · Non-EU citizens · Day & night
Pediatric Home Visit – Non-EU Citizens
€452
Same fee during daytime and nighttime hours. Total amount of the SumUp checkout.
- Available day and night for non-EU patients
- Availability must be confirmed
At home · EU citizens
Home Medical Visit – EU citizens.
€252
Total amount of the SumUp checkout.
- Convenient, professional, in 60 minutes
- Availability must be confirmed
At home · Night time
Pediatric Home Visit - Night Time
€452
Total amount of the SumUp checkout.
- Professional, at-home, comprehensive visits.
- Availability must be confirmed
At home · Non-EU citizens
Home medical visit – non-EU citizens.
€352
Total amount of the SumUp checkout.
- Professional, at-home, comprehensive visits.
- Availability must be confirmed
Specialist, hotel or another service?
For services without a public checkout, our team confirms availability and sends the correct link on WhatsApp.
The correct process
How to purchase without mistakes
Payment is the final step, not the first. Prior confirmation prevents you from purchasing a service that is unavailable in your area or at the requested time.
Write or call
Tell us the required service, your city and preferred time. For telemedicine, describe the type of assistance you need.
Wait for confirmation
Our team checks doctor availability, territorial coverage and the applicable fee.
Complete payment
Use the matching SumUp checkout or, if agreed with our team, make an instant bank transfer.
Checkout alternative
Instant bank transfer
If you prefer to pay by bank transfer, use the company details only after confirming service availability with the Doc On Call team.
State the service in the payment referenceEnter the patient’s name and the agreed service, then send the receipt through the channel used for booking.
THE HEALTH GUARD S.R.L. – S.T.P.Details for instant bank transfer
Account holderTHE HEALTH GUARD S.R.L. – S.T.P.
BankUniCredit
IBANIT63O0200824201000107189144
BIC / SWIFTUNCRITM1SM2
Payments and refunds
Essential terms
The main information is summarised here. Always review the full terms before purchasing.
Read the terms and conditionsIt confirms that your request has been accepted and allows us to organise the available professional.
If the service cannot be provided for organisational or logistical reasons not attributable to the patient, the amount is refunded in full.
Patient requests are governed by the Terms of Service.
External checkouts show the service total and process payment details outside the Doc On Call website.
Frequently asked questions
Before paying
Quick answers to the most common questions about purchasing online.
Yes. Availability must be confirmed, especially for home services and requests during night-time hours.
The displayed amounts are the published checkout totals. A €2 revenue stamp is applied where required.
Yes, by instant bank transfer after confirmation from our team. Include the patient’s name and agreed service in the payment reference.
If Doc On Call cannot provide the service for organisational or logistical reasons not attributable to the patient, the amount is refunded in full.
Night-time service runs from 9:00 pm to 8:00 am.
Medical emergency? Doc On Call does not replace emergency services. Call 112 immediately.
Not sure which checkout is correct?
Send us the service you need and your city. We will confirm availability and the appropriate payment link.